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手机银行服务质量提升任务书(2)

时间:2020-04-16 21:32来源:毕业论文
[9]Bauer, H. H., Falk, T. Hammerschmidt, M.eTransQual: A transaction process-based approach for capturing service quality in online shopping. Journal of Business Research,2006,59(7),866-875.

[9]Bauer, H. H., Falk, T. & Hammerschmidt, M.eTransQual: A transaction process-based approach for capturing service quality in online shopping. Journal of Business Research,2006,59(7),866-875.

手机银行服务质量提升任务书(2):http://www.youerw.com/renwushu/lunwen_50010.html
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