JAVA客户资源管理系统
摘 要
随着科技的发展、时代的进步，市场经济的竞争也越来越激烈与残酷，在竞争中客户作为市场的最为重要的资源，早已成为市场营销的核心，企业间谁拥有的客户多，那么谁就会在竞争中占有绝对的优势。在市场经济竞争如此激烈的环境之下，企业要想立于不败之地，就必须和与之生存发展息息相关的客户，建立起良好的关系，在现有客户资源的基础之上，文护好和老客户的关系，并且不断的发展新的客户，用企业高品质的产品、优质的服务、良好的信誉树立企业在客户心目中的良好形象；并以客户需求为己任，不断的创新与发展自身的产品，以满足客户的新需求，并规范企业内部的客户资源的管理方式、提升企业的客户服务质量。客户资源管理系统满足了企业对自身客户资源管理的新要求，减少了客户资源管理过程中浪费的大量人力、物力和财力等。
本论文正是以客户资源管理系统的开发过程为例，从需求分析、设计方案、系统设计、详细设计等方面来对该系统进行全面的阐述和总结。
关键词：客户资源管理系统；系统设计 Abstract
With development of science and technology , the times progress, the market economy competition is also more and more fierce and cruel, be most important resource being a marketplace in the customer who competes for middle , the core becoming marketing and sales long ago, the customer who owns among enterprise is many , who is therefore likely then in occupying absolute advantage in competition. And under so fierce environment of marketplace economic competition, enterprise needs to want to base self on sure ground , must draw existing with that to develop the vitally interrelated customer right away , build up fine relation, the relation defending the nice and old customer, develops the new customer ceaselessly , uses high-quality product of enterprise , the high grade service , fine credit to set up enterprise in fine image in customer mental view above the basis now having customer resource,; And and regard customer need as self's own responsibility, self's product being innovative and developing ceaselessly, to satisfy customer's new need, standard internal enterprise customer resource supervisor mode , lifting enterprise customer service quality. The customer resource management system has satisfied the enterprise to own customer resource management new request, reduced the massive manpower, the physical resource and the financial resource which in the customer resource management process wastes and so on.
This thesis is based on customer customer resource management system as an example of the development process, from needs analysis, design, system design, detailed design of the system to conduct a comprehensive exposition and summary.
Key words: Customer resource management system; System Design
目 录
中文摘要………………………………………………………………………………………I
英文摘要 ……………………………………………………………………………………Ⅱ
目 录 ……………………………………………………………………………………Ⅲ
引 言………………………………………………………………………………………1
1 系统分析……………………………………………………………………………………2
1.1 需求分析………………………………………………………………………………2
1.1.1 系统实现功能……………………………………………………………………2
1.1.2 工能模块分析……………………………………………………………………2
1.2 可行性分析……………………………………………………………………………3
1.2.1 可行性分析目的…………………………………………………………………3
1.2.2 技术可行性………………………………………………………………………3
1.2.3 经济可行性………………………………………………………………………3
1.2.4 操作可行性………………………………………………………………………3
2 系统设计 …………………………………………………………………………………4
2.1 设计思想………………………………………………………………………………4
2.2 设计目标………………………………………………………………………………4
2.3 系统结构设计…………………………………………………………………………5
2.4 开发及运行环境设计…………………………………………………………………6
2.4.1硬件平台 …………………………………………………………………………6
2.4.2软件平台 …………………………………………………………………………6
2.5 数据库设计……………………………………………………………………………6
3 详细设计 …………………………………………………………………………………10
3.1 详细设计概要 ………………………………………………………………………10
3.2 系统整体界面设计 …………………………………………………………………10
3.3 系统框架设计 ………………………………………………………………………12
3.4 系统模块详细设计 …………………………………………………………………16
3.4.1 系统模块详细设计概要 ………………………………………………………16
3.4.2 录入模块详细设计 ……………………………………………………………16
3.4.2.1 录入模块功能 ……………………………………………………………16
3.4.2.2 录入模块流程 ……………………………………………………………16
3.4.2.3 录入模块界面设计 ………………………………………………………17
3.4.3 查询模块详细设计 ……………………………………………………………18
3.4.3.1 查询模块功能……………………………………………………………18
3.4.3.2 查询模块流程……………………………………………………………18
3.4.3.3 查询模块界面设计………………………………………………………18
3.4.4 修改模块详细设计 ……………………………………………………………19
3.4.4.1 修改模块功能……………………………………………………………20
3.4.4.2 修改模块流程……………………………………………………………20
3.4.4.3 修改模块界面设计………………………………………………………20
3.4.5 删除模块详细设计 ……………………………………………………………21
3.4.5.1 删除模块功能……………………………………………………………21
3.4.5.2 删除模块流程……………………………………………………………21
3.4.5.3删除模块界面设计 ………………………………………………………22
4 系统使用说明 ……………………………………………………………………………23
4.1 系统运行环境 ………………………………………………………………………23
4.1.1 服务器配置 ……………………………………………………………………23
4.1.2 客户端配置 ……………………………………………………………………23
4.2 系统安装指南 ………………………………………………………………………23
4.3 系统发布 ……………………………………………………………………………23
4.4 系统帮助 ……………………………………………………………………………25
结 语 ……………………………………………………………………………………28
参考文献 ……………………………………………………………………………………29
附 录 ……………………………………………………………………………………30
后 记 ……………………………………………………………………………………877
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